FAQ
- WHAT ARE YOUR DELIVERY TIMES AND SHIPPING COSTS?
Digital orders are processed automatically and immediately after payment has occurred.
Paper patterns and fabric are shipped within three days. International deliveries can take up longer, depending on the destination.
Shipping costs for orders up to 30 kg are: for Belgium €3.95, for the Netherlands and Germany €5.95, for Austria €9.95. We offer free shipping to these countries for orders from €200.
Shipping rates for other countries can be calculated during the checkout process. To find out your shipping costs, just add the desired items to your cart and proceed to the payment page. The shipping cost will be calculated before your order is completed.
- I DO NOT SEE SHIPPING RATES WHEN CHECKING OUT WITH PAYPAL EXPRESS?
With PayPal Express, customers are first taken to the PayPal page where they input their credit card information. Once PayPal gets a billing address, they send that to our website in order for us to calculate which shipping rates are applicable.
- HOW CAN I PRINT A DIGITAL PATTERN?
When ordering a digital pattern you will receive a unique link which allows you to download the digital pattern(s) you purchased. Click on the link and download the pattern(s) and tutorial(s). Make sure you save the file(s) to your computer's hard disk.
Open the file and print the pattern in its original size. Do not scale or make the file fit. All our digital patterns allow you to choose between printing the full pattern with a professional printer ánd printing the A4 size at home. When printing the A4 size at home, first check on the second page of the pattern file if each side of the test square measures 5 cm. If so, cut out the frames on each page and tape them together by aligning the numbers perfectly.
- I AM NOT ABLE TO OPEN THE PATTERN FILE, WHAT SHOULD I DO?
Before downloading a digital pattern make sure you have the most recent version of Adobe Reader (it is free!) on your computer. Older version of adobe reader can prevent your file from opening.
- I LOST MY DIGITAL PATTERN, CAN YOU SEND ME A NEW DOWNLOAD LINK?
When ordering a digital pattern you will receive a unique link with which you can download the digital pattern you purchased. This link will allow you three download attempts of your file. After these three attempts your link will expire. When this link has expired and something happened by which you lost this digital pattern (worst case scenario, your computer crashed), we cannot provide you with a new download link. Make sure to back up your files to avoid losing your digital orders.
- CAN I SELL CLOTHES FROM YOUR PATTERNS?
It is prohibited to sell garments made from our patterns without a commercial licence. A commercial licence can be purchased for €5. With each licence purchased you can make and sell one item made from our patterns and you will receive one label to be sewn in the handcrafted item. Here you can find more information about our licence programme.
- CAN I ORGANISE WORKSHOPS WITH YOUR PATTERNS?
It is prohibited to organise workshops with our patterns without a workshop licence. A workshop licence can be acquired for €5. For each licence purchased you can share one purchased digital pattern with one individual attending your workshop. You will receive a licence label to be sewn in the handcrafted item. Here you can find more information about our licence programme.
- WHERE CAN I BUY YOUR PAPER PATTERNS AND FABRIC?
Here you can find a list of stockists.
- CAN I TAKE A LOOK AT THE SIZE CHART BEFORE I BUY A PATTERN?
Sure you can. You can find them in the free dowloadable checklists we have for each pattern.
- CAN I SEW GIRL CLOTHES WITH YOUR PATTERNS?
Although at Zonen 09 we make patterns for boys, many seamstresses already made girl clothes with our patterns. still not convinced or in need of some inspiration? Check out our Instagramaccount and flickr group pool.
- WHAT DOES ZONEN 09 MEAN?
Our company name is both a tribute to boys and to one of the most beautiful and creative cities in Belgium, Ghent. 'Zonen' is Dutch for 'sons' but also just differs in one letter from 'zone' which is Dutch for 'area'. The area code of Ghent is 09.
- WHO IS YOUR PHOTOGRAPHER?
Piet De Kersgieter is the one who always does an amazing job working with the children during our photo shoots.
- WHO ARE YOUR MODELS?
We do not work with professional models. We prefer shooting our patterns with our own sons and those of close friends and customers.
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